FAQs

 1. Are all products on Cheki Bulls original, new/unused and genuine? - Yes, we are committed to offering our customers 100% original and genuine products from well-known brands. The only exception is for refurbished products, which we ensure the best quality grade and a warranty to our customer.

2. How do I place an order? - Shopping on Cheki Bulls is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on 'buy now', to add the product to your cart,
  • Click on 'cart' in the top right corner,
  • Register/Login into your account by entering your email and password,
  • Choose your preferred payment option,
  • Click on 'Confirm order' to proceed to the payment portal and complete your order.
  • Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. For any inquiries contact our Customer Service Call Center at +254 716 432 597.

3. Do I need an account to shop on Cheki Bulls? - No, you can create one on the spot, once you’ve found the product you want to buy.

4. How do I pay on Cheki Bulls? - You can choose from the different payment gateways available on Cheki Bulls platfom. Please find below the list of available payment methods:

  • Credit/Debit Card
  • IPay
  • Mobile Money
  • Paypal

You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.

5. How can I return a product?

  1. Step 1: Log your return request - Call our customer care at +254 716 432 597
  2. Step 2: Pack your product - Pack your product according to the return conditions. Include all tags, accessories or free gifts you received
  3. Step 3: Return your product - If you requested a pickup, we will contact you to arrange a pickup time.

6. Are there hidden costs if I order via Cheki Bulls - There are no hidden costs or charges when you order from Cheki Bulls, all costs are 100% visible at the end of the checkout process.

7. How can I track my order? - We will update you on the status of your order via email on the progressive stages. Once the orders status is shipped you can track its whereabouts using the order number